Maven Clinic: Client Success Manager — New York, NY; Remote, US (Hub cities)

About Maven Clinic

Maven Clinic provides virtual women's and family healthcare. Its employer introduction describes programmes spanning fertility and family building, maternity and newborn care, parenting and paediatrics, and menopause and midlife. It serves members through employer and health-plan programmes as well as a consumer platform. The described care model brings virtual access together with support around different life stages, while care-coordination roles help members navigate services and turn clinical recommendations into practical next steps.

The position and its setting

Maven Clinic lists Client Success Manager in New York, NY; Remote, US (Hub cities), under reference 8801848002. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Client Success
• Employer listing date: 12 September 2026

Responsibilities and work described

• Support: the success and satisfaction of your portfolio of employer clients, helping ensure client retention and engagement
• Collaboration: with channel/payer partner client executives to manage broader strategic client relationships and unlock additional business opportunities within your portfolio
• Support: building and maintaining account plans, tracking renewal milestones, and identifying opportunities for growth
• Monitoring: client health and engagement on an ongoing basis, flagging potential risks early and collaborating with your manager and team to develop mitigation plans
• Identify potential opportunities for client expansion and collaborate with Sales to build business cases and handoffs
• Partner with Sales and Renewals teams to ensure smooth account transitions and handoffs, contributing to clear narratives and data-supported recommendations
• Support: client enrollment and engagement initiatives that drive measurable business outcomes, such as employee utilization, satisfaction, or program adoption
• Participate in Quarterly Business Reviews and other client-facing presentations, sharing data insights and supporting renewal or expansion discussions
• Consult clients on program optimization using Maven’s expertise, benchmark data, and program resources, ensuring measurable business impact
• Maintenance: client relationships, fostering satisfaction, loyalty, and advocacy, and supporting case studies or success stories where appropriate
• Collaboration: with cross-functional teams (product, engineering, analytics, marketing) to support client projects, timelines, and deliverables
• Management: client inquiries, issues, and escalations, coordinating with partner teams as needed to resolve challenges
• Share client insights internally to help improve products, processes, and marketing initiatives
• Recommend improvements to client workflows or processes, supporting scalable solutions to enhance outcomes

Essential requirements and candidate background

• 5+ years of experience in account management, customer success, or client services within digital health, healthcare, benefits, or SaaS companies, with demonstrated ability to manage client relationships and contribute to commercial outcomes
• Ability to support and execute marketing or engagement strategies that drive measurable client outcomes
• Passion for healthcare and supporting organizational change
• Collaborate with internal teams to deliver a seamless experience for clients, providing insights that inform product, process, or market improvements
• History of contributing to client retention, renewal management, and account growth opportunities
• Build and maintain relationships with multiple stakeholders (HR, Benefits, Finance), navigating client environments effectively
• Experience partnering with Sales or Renewals teams to support commercial opportunities and account growth
• Interpersonal, verbal, written, and presentation skills, with the ability to communicate clearly and influence internal and external stakeholders
• Prioritize and manage multiple tasks while ensuring deadlines and deliverables are met
• Analytical skills and strategic thinking – able to translate data and client performance into actionable insights in collaboration with clients
• Experience supporting the full lifecycle of customer success post-sales (implementation, adoption, product training, renewals, and account management)
• Comfort operating in a growing and evolving environment, adaptable to changing processes and ambiguity
• Willingness to travel occasionally (up to 20%) for client meetings and participate in our NYC office when needed

Preferred experience and additional strengths

• Experience working with enterprise employer clients through channel/payer partners (5,000+ employees) preferred
• Experience at a digital health company in health, wellness, or family health space
• Experience: managing high volume of clients is preferred
• Experience supporting health benefit programs for employer or payer clients
• Experience: Salesforce, Gainsight, Looker, and Microsoft Office suite

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• The base salary range for this role is $106,000 - 120,000 per year
• Also be entitled to receive equity and benefits
• Individual pay decisions are based on qualifications, experience, and skillset
• New York, NY
• Remote, US (Hub cities) Maven embraces a flexible hybrid work model
• Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, and Seattle, WA
• For those based in NewYork, San Francisco/Bay Area, CA or Seattle, WA we encourage in-person collaboration by requiring team members to attend Work Together Days within these cities
• This policy aims to balance remote work flexibility with the benefits of face-to-face interaction
• This role requires active work authorization in the US
• Work arrangement: Remote
• Advertised location: New York, NY; Remote, US (Hub cities)

Benefits mentioned by the employer

• Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally
• We remain focused on providing a competitive benefits package for our employees
• On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:
• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting
• These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Client Success Manager vacancy is not an offer for reference 8801848002; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Maven Clinic

Applications follow the official employer page linked below.

Open the official Maven Clinic posting below and match the title and reference 8801848002.

Compare your qualifications and experience with the essential conditions for the New York, NY; Remote, US (Hub cities) position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Salesforce

Salesforce experience should identify the users and workflow, then explain the configuration, development or integration you handled. A concrete example helps distinguish administration from application development or process design.

Relevant skills

• MS Office
• Salesforce
• GLP
• insurance
• investment
• sales
• marketing
• account management
• training