Freshworks: Technical Curriculum Developer — San Mateo, CA, United States

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Technical Curriculum Developer in San Mateo, CA, United States, under reference P100871_1. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 19 September 2026
• Brands: Freshworks

Responsibilities and work described

• Freshworks is looking for a Technical Curriculum Developer to join our growing Revenue Enablement team
• In this role, you'll create engaging technical learning experiences for Partners, Solution Engineers, Professional Services teams, and other customer-facing technical roles
• You'll combine learning design, multimedia content creation, and technical proficiency to help learners confidently understand, demonstrate, and implement Freshworks solutions
• You'll work closely with technical subject matter experts and cross-functional partners to understand complex product concepts and translate them into clear, practical, and scalable digital learning experiences
• From technical certifications and eLearning courses to videos, interactive learning activities, assessments, and job aids, your work will directly improve technical readiness and customer outcomes
• Design: and develop technical learning experiences including eLearning, certifications, assessments, simulations, videos, job aids, and learning paths for Partners, Solution Engineers, Professional Services, and other technical audiences
• Create polished, professional-quality multimedia learning content using text, video, audio, animations, interactions, and tools such as Articulate 360 (Storyline & Rise)
• Partner with Solution Engineering, Professional Services, Product, Product Marketing, and technical SMEs to translate complex technical concepts into clear, practical learning experiences
• Assess learning needs and define appropriate course scope, learning objectives, content structure, and assessments based on learner and stakeholder requirements
• Work: with technical SMEs to identify the most important concepts learners need to know and help keep learning experiences focused, practical, and appropriately scoped
• Building: and maintain technical certifications and readiness programs that prepare learners to confidently understand, demonstrate, and implement Freshworks solutions
• Measure learning effectiveness through assessments, learner feedback, and business outcomes, and continuously improve content based on what you learn

Essential requirements and candidate background

• 5-8 years of experience designing technical curriculum, digital learning experiences, or enablement programs in a SaaS or technology environment
• Create polished, professional-quality multimedia learning content, including eLearning, video, audio, and interactive experiences
• Learning design skills, including the ability to define course scope, develop learning objectives, structure content, and build assessments that effectively measure learner progress
• Experience creating learning for technical audiences such as Solution Engineering, Professional Services, Partner Enablement, Customer Education, Customer Success, or similar customer-facing technical teams
• Technical foundation in computer science, SaaS, enterprise software, or related technologies, with the ability to understand technical concepts and translate them into clear, concise learning content
• Experience developing eLearning using Articulate 360 (Storyline & Rise) or similar authoring tools
• Technical writing and communication, project management, and stakeholder management skills
• Collaborate effectively with technical SMEs and help distinguish essential learning content from "nice-to-have" information

Preferred experience and additional strengths

• Experience designing technical certifications or assessments is a plus
• Experience: AI-powered learning tools or content creation is a plus
• Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level
• Bonus/equity may be available
• Freshworks offers multiple options for dental, medical, vision, disability and life insurances
• Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered
• Freshworks also offers adoption and parental leave benefits

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• This is a hybrid role with in-office expectations of 3 days/week (Tuesday - Thursday) from our San Mateo, CA headquarters
• Work arrangement: Hybrid
• Advertised location: San Mateo, CA, United States

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Technical Curriculum Developer vacancy is not an offer for reference P100871_1; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference P100871_1.

Compare your qualifications and experience with the essential conditions for the San Mateo, CA, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: marketing

Marketing experience should identify the audience, objective, channel and work you owned. Explain how a campaign or piece of content was planned and how the result was assessed.

Relevant skills

• AI/ML
• marketing
• stakeholder management
• AI
• project management
• communication