Freshworks: Senior Analyst - Cybersecurity — Chennai, India

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Senior Analyst - Cybersecurity in Chennai, India, under reference P101294_1. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 21 August 2026
• Brands: Freshworks

Responsibilities and work described

• Freshworks is looking for a Senior Analyst- Cybersecurity to join our GTM (Go-To-Market) Cybersecurity team
• You'll sit at the intersection of Cybersecurity, customer trust, and go-to-market — acting as a subject matter expert who gives prospective and existing customers confidence and assurance in Freshworks' security posture
• This is an execution-focused role within a growing team — you'll work inside the playbooks, templates, and systems the team builds, sharpening them through direct customer contact
• Be a trusted technical security advisor
• Serve as a subject matter expert on cloud security, AWS architecture, and product security posture for prospective and existing customers
• Own the customer security dialogue
• Respond to cybersecurity questionnaires, RFIs/RFPs, and other due diligence documents, and join customer calls jointly with Sales, Pre-Sales, Channel Sales, Customer Success, and Deals Desk teams
• Be the single point of contact for cloud security asks
• Work: closely with Security Engineering and Product Engineering as the primary liaison for cloud security and AWS architecture-related customer questions
• Create reusable security collateral
• Partner with Security Engineering and Product Engineering to build customer-shareable technical security content based on recurring customer asks
• Review: contracts with a security lens
• Execution: contract reviews (MSA, DPA, BAA, and related agreements) for cybersecurity obligations relevant to the role
• Coach and upskill the team
• Support: existing team members in strengthening their technical security knowledge
• Work: across time zones

Essential requirements and candidate background

• 4–7 years of experience in Cybersecurity, with depth in Application Security Architecture, Security Pre-Sales, or Solutioning
• Experience: cloud services/technology (AWS) as it relates to cybersecurity
• Good understanding of web frameworks and architecture
• Verbal and written communication skills — able to communicate concisely and unambiguously with both technical and non-technical audiences
• Comfort working in a dynamic, fast-growing environment, with the discipline to respond to customers contextually and on time
• Self-sufficient and able to work with minimal direct supervision
• Flexibility to work different shifts/regions — this is a mandatory requirement of the role
• Knowledge: cloud security fundamentals on AWS (IAM, VPC, KMS, CloudTrail, GuardDuty, Security Hub)
• Familiarity: web application security fundamentals: OWASP Top 10, secure SDLC basics, API security, and encryption standards (TLS, AES-256, key management)
• General understanding of SaaS security models, multi-tenant architecture, and shared responsibility frameworks
• Read and interpret security documentation, SOC 2 audit reports, and architecture diagrams
• Good with automation — comfortable using scripting, workflow builders, or no-code/low-code tools to speed up repetitive tasks
• Working understanding of AI/GenAI concepts and how they intersect with data security and privacy, to speak confidently to customer questions in this area

Preferred experience and additional strengths

• Any experience in Pre-Sales or Solution Engineering within a SaaS setup is a plus
• Exposure: security questionnaire and trust center platforms (e.g., Loopio, Responsive, SafeBase) and GRC tools (e.g., Drata, Vanta) is a plus
• CompTIA Security+ or equivalent foundational certification
• AWS Certified Cloud Practitioner or AWS Solutions Architect – Associate
• ISC2 Certified in Cybersecurity (CC)
• Certified Cloud Security Knowledge (CCSK)
• Soft Skills
• Clear communication: able to distill security topics for technical and non-technical audiences alike
• Cross-functional collaboration: comfortable working with Security Engineering, Legal, Product, Sales, and Customer Success
• Customer empathy: understands that behind every questionnaire is a customer trying to make a trust decision
• Reliability under pressure: able to triage competing customer requests across time zones and deliver consistently
• Coachability and a growth mindset, with willingness to mentor others as experience grows

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Chennai, India

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Senior Analyst - Cybersecurity vacancy is not an offer for reference P101294_1; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference P101294_1.

Compare your qualifications and experience with the essential conditions for the Chennai, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: AWS

For AWS experience, describe the workload and the services you actually configured or operated. Useful detail includes deployment, access controls, monitoring, recovery or cost decisions where those were your responsibility.

Relevant skills

• AWS
• APIs
• AI/ML
• ISO
• cybersecurity
• sales
• AI
• audit
• compliance