Freshworks: Lead - Vendor Management — San Mateo, CA, United States

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Lead - Vendor Management in San Mateo, CA, United States, under reference P103054. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 6 August 2026
• Brands: Freshworks

Responsibilities and work described

• Freshworks is looking for a Lead - Vendor Management, to join and help transform the Procurement team
• This person will be responsible for helping mature and develop a scalable vendor management process
• The Vendor Management function supports supplier onboarding, contract routing and triaging of sourcing requests
• Over time the role will expand into further operational improvements in the procurement process such as vendor compliance, company standards, vendor financial stability, risk assessments and contract management
• This is an opportunity to help direct the future of the Freshworks vendor management program, collaborating cross functionally with Sourcing and other internal stakeholder partners
• Vendor Onboarding & Compliance
• Coordination: the operational onboarding for new vendors, ensuring they follow company requirements
• Support: internal stakeholders and suppliers on a smooth onboarding process
• Contract Support & Value Optimization
• Management: the operations of contract routing
• Alignment in procurement for consistent contract management
• Procurement Intake
• Delivery: support for internal business stakeholder engagement with the procurement team
• Triaging of sourcing requests so it routes through the proper process
• Quality / delivery: all active vendors maintain up-to-date documentation, including insurance certificates, NDAs, diversity certifications, and compliance records
• Performance & Relationship Management

Essential requirements and candidate background

• 5+ year’s experience in vendor management or procurement
• Experience: establishing work processes, quality, productivity standards and policies/procedures in procurement
• Experience and understanding of the full P2P processes
• Knowledge: procurement tools and processes
• Show communication and collaboration capabilities

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level
• Bonus/equity may be available
• Work arrangement: Hybrid
• Advertised location: San Mateo, CA, United States

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Lead - Vendor Management vacancy is not an offer for reference P103054; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference P103054.

Compare your qualifications and experience with the essential conditions for the San Mateo, CA, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: compliance

Compliance experience should identify the business process, applicable internal controls and the work you performed. Explain evidence gathering, review, escalation or remediation where those were part of your role.

Relevant skills

• compliance
• insurance
• procurement
• stakeholder management
• communication