Freshworks: Lead - Solution Engineer(Dutch/Swedish speaking) — London, United Kingdom

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Lead - Solution Engineer(Dutch/Swedish speaking) in London, United Kingdom, under reference P102991. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 23 September 2026
• Brands: Freshworks

Responsibilities and work described

• Freshworks is looking for a self-motivated Lead Solutions Engineer to complement our Pre-Sales team
• Play a critical role by being the technical expert that helps the sales team with new business opportunities as well as consulting or selling to the most strategic prospects and accounts at Freshworks
• Leadership: Solutions Engineers are responsible for articulating our value proposition, architecting technology solutions and offering thought leadership to both business and technical audiences
• This role is ideal for someone with mid-market software pre-sales experience in a SaaS or technology product organization and experience with customer engagement/support, ITSM/ITIL and cloud-based infrastructure
• You have a passion for demoing solutions to prospects, great discovery skills, and the ability to act as a trusted advisor through all stages of the sales cycle to mid-market and enterprise customers
• Your role and responsibilities:
• Work: with our regional sales teams to convert prospects to customers
• Preparation: and deliver bespoke technical product demonstrations at client meetings, webinars and customers events using storylines that resonate with the target audience
• Delivery: product messaging to highlight Freshworks value proposition through whiteboard and slide presentations, proof of concept management and RFP response documents
• Respond to various functional and technical customers questions and requirements as well as performing complex workflow analysis and in-depth examinations of the interaction between Freshworks and the customer’s infrastructure
• Collect, assess and convey different customer requirements to central product management
• Become an advocate for our brand and actively promote our product solutions and services to prospects, potential and existing customers, and partners
• Collaboration: with internal organizations (including sales, product management, and client services) to execute sales strategy
• Train sales teams on the Freshworks' products suite, technical aspects and new product features

Essential requirements and candidate background

• Native level written and oral communication skills in Dutch or Swedish are required
• Having any other European languages additionally would be an added advantage
• 5+years of relevant experience in a similar technical solution engineering preferably in ITIL/ITSM domain or in a SaaS or software product environments
• Experience: a SaaS or technology product organization and experience with ITSM/ITIL Methodologies and cloud based infrastructure is key
• Possess senior customer stakeholder (incl
• CxOs) and internal communication skills
• Experience working on complex sales cycles in Mid-Market and Enterprise business segments
• Communication and listening skills, high-level presentation and demonstration skills, enthusiastic about helping and serving clients, strongly customer and solution oriented personality
• Highly driven individual with an execution focus and a sense of urgency
• A colleague who enjoys working in a high-energy team environment

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: Remote
• Advertised location: London, United Kingdom

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Lead - Solution Engineer(Dutch/Swedish speaking) vacancy is not an offer for reference P102991; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference P102991.

Compare your qualifications and experience with the essential conditions for the London, United Kingdom position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: sales

For sales-related work, describe the customer group, product context and responsibility you held. Explain how you identified opportunities, managed an account or progressed a sale, with measurable results only where records support them.

Relevant skills

• sales
• stakeholder management
• communication