Freshworks: Lead Software Engineer - Site Reliability — Hyderabad, TS, India

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Lead Software Engineer - Site Reliability in Hyderabad, TS, India, under reference P100545_1. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 25 September 2026
• Brands: Freshworks

Responsibilities and work described

• At Freshworks, uptime is sacred
• As a Lead Site Reliability Engineer (SRE), you'll be the engineer behind the curtain—designing for resilience, automating recovery, and ensuring our systems stay fast, stable, and observable at scale
• You’ll partner closely with engineering, platform, and product teams to shift reliability left and set the standard for performance and availability
• If you live for clean telemetry, root cause resolution, and engineering chaos into confidence, this is your playground
• Design: and implement tools to improve availability, latency, scalability, and system health
• Define SLIs/SLOs, manage error budgets, and drive performance engineering efforts
• Building: and maintain automated monitoring, alerting, and remediation pipelines
• Collaboration: with engineering teams to improve reliability by design
• Leadership: incident response, root cause analysis, and blameless postmortems
• Champion observability across services—logs, metrics, traces
• Contribution: to infrastructure architecture, automation, and reliability roadmaps
• Advocate for SRE best practices across teams and functions

Essential requirements and candidate background

• 7–12 years of experience in SRE, DevOps, or Production Engineering roles
• Coding Proficiency: Develop clear, efficient, and well-structured code
• Linux Expertise: In-depth knowledge of Linux for system administration and advanced troubleshooting
• Containerization & Orchestration: Practical experience with Docker and Kubernetes for application deployment and management
• CI/CD Management: Design, implement, and maintain Continuous Integration and Continuous Delivery pipelines
• Security & Compliance: Understand security best practices and compliance in infrastructure
• High Availability & Scalability: Design and implement highly available, scalable, and resilient distributed systems
• Infrastructure as Code (IaC) & Automation: Proficient in IaC tools and automating infrastructure provisioning and management
• Disaster Recovery (DR) & High Availability (HA): Deep knowledge and practical experience with various DR and HA strategies
• Observability: Implement and utilize monitoring, logging, and tracing tools for system health
• System Design (Distributed Systems): Design complex distributed systems with a focus on reliability and operations
• Problem-Solving & Troubleshooting: analytical and diagnostic skills for resolving complex system issues
• Degree in Computer Science, Engineering, or related field
• Experience building and scaling services in production with high uptime targets (99.99%+)
• Clear track record of reducing incident frequency and improving response metrics (MTTD/MTTR)
• Communicator who thrives in high-pressure environments
• Passionate about automation, chaos engineering, and making things just work

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Hyderabad, TS, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Lead Software Engineer - Site Reliability vacancy is not an offer for reference P100545_1; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference P100545_1.

Compare your qualifications and experience with the essential conditions for the Hyderabad, TS, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Kubernetes

Kubernetes references can cover deploying workloads, managing configuration or operating a cluster. Explain which of those you did, how the application was packaged and how you investigated failures or verified a release.

Relevant skills

• Kubernetes
• CI/CD
• Docker
• incident response
• root-cause analysis
• Linux
• compliance
• problem resolution