Freshworks: Director - Global Talent Management — San Mateo, CA, United States

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Director - Global Talent Management in San Mateo, CA, United States, under reference P102958. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 16 September 2026
• Brands: Freshworks

Responsibilities and work described

• Freshworks is rethinking how we develop, evaluate, and listen to our people — and this role is at the center of that transformation
• This is a role for someone who thinks systemically, designs with the business in mind, and cares about execution as much as strategy
• Ultimately, you are helping us build something lasting: a sustainable culture of high performance and an employee experience that is genuinely differentiated
• Work: as part of a small, senior Workforce Strategy & Org Development team — owning your domain with a high degree of autonomy and leading through influence across a matrixed organization
• Not manage a large team, but you will need to move a lot of work through people who don't report to you
• Based at our San Mateo headquarters, you will work alongside senior leaders and represent the People team in high-visibility conversations at the VP and executive level
• We need someone who commands a room, earns trust quickly, and brings both creative thinking and rigorous follow-through to everything they own
• Critically, you know that even the best-designed programs fail without deliberate change management — and you build enablement, communication, and adoption into your work from the start
• Performance Management Transformation
• Design: and own the end-to-end performance system: the methodology, the tools, the calibration approach, and the employee and manager experience
• Coordination: across HR, Total Rewards, HR Technology, and business partners to deliver an integrated solution that actually works in practice
• Building: and maintain executive alignment
• This work is visible to senior leadership, and you will present, defend, and iterate on it in real time
• Leadership: the change management and enablement strategy for the performance transformation — developing communications, training, and leader readiness plans that drive understanding and adoption across the organization
• Hold the bar on quality and detail at every stage
• Employee Listening

Essential requirements and candidate background

• 8–12 years of progressive experience in HR, people strategy, organizational effectiveness, or a related field
• Experience leading complex, cross-functional transformation initiatives from design through execution in a fast-paced environment
• Deep expertise in performance management design — you’ve built or significantly redesigned performance systems before and understand how to make them fair, scalable, and defensible
• Meaningful experience in organizational design and development — you can help leaders think through structure and effectiveness, and you know how to turn those conversations into action
• Change management and enablement skills — you know how to bring people along through transformation, build leader capability, and design adoption strategies that actually stick
• Familiarity: continuous listening platforms and methodology; experience driving leader adoption of listening tools is a plus
• An AI-first mindset — you’re curious about what AI makes possible in people practices and you bring that perspective to how you design programs and solve problems
• Executive presence — you’re comfortable presenting to C-suite leaders, you communicate with clarity and confidence, and you can hold your own in high-stakes rooms
• High attention to detail — you care deeply about getting things right and you’ll get into the weeds to make sure they are
• Cross-functional instincts — you build trust with Finance, Strategy, and Operations partners and you design solutions that work for the business, not just for HR
• Written and verbal communication skills; you can translate complexity into clarity for any audience

Preferred experience and additional strengths

• Compensation is based on a variety of factors, including but not limited to location, experience, job-related skills, and level
• Freshworks offers multiple options for dental, medical, vision, disability, and life insurance
• Equity + ESPP, flexible PTO, flexible spending, commuter benefits, and wellness benefits are also offered
• Freshworks also offers adoption and parental leave benefits

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Please note this is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our San Mateo, CA headquarters
• Work arrangement: Hybrid
• Advertised location: San Mateo, CA, United States

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Director - Global Talent Management vacancy is not an offer for reference P102958; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference P102958.

Compare your qualifications and experience with the essential conditions for the San Mateo, CA, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: AI

An AI-related example should make the task and evaluation explicit. Explain the inputs, the system’s intended output and how you checked errors, usefulness or reliability, rather than relying on the model name alone.

Relevant skills

• AI/ML
• AI
• compliance
• training
• sustainability
• communication