Freshworks: Deal Desk Strategy Manager — San Mateo, CA, United States

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Deal Desk Strategy Manager in San Mateo, CA, United States, under reference P103108. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 20 August 2026
• Brands: Freshworks

Responsibilities and work described

• Freshworks is looking for an experienced Deal Desk Strategy Manager to play a critical role in shaping and accelerating some of our largest and most strategic deals
• You’ll also have the opportunity to influence how Deal Desk operates at scale, mentor others on the team, and build toward future people leadership as the organization continues to grow
• Run point on Deal Desk activities for the largest and most strategic transactions in your region, embedded directly with assigned AEs and RVPs
• Proactively initiate deal strategy conversations with sellers before paperwork or approvals are required — not after
• Document the sequence of events required to close each assigned deal, and drive the cadence needed to hit it
• Establishment: a regular meeting cadence with account teams to drive deal velocity from inception to closure
• Own deal strategy and structuring end-to-end, including all order form updates and documentation
• Exercise judgment to triage deal complexity — resolving strategic, high-stakes deals personally while routing standardized work to our shared services Deal Desk team; this prioritization skill is a core part of growing into people leadership
• Identify and secure all necessary internal approvals; own correspondence with Legal on contract terms and redlines, and partner with Finance, Sales Ops, and other cross-functional teams as needed on pricing, revenue recognition, and deal terms
• Join customer calls as needed, speaking directly to deal structure and terms to accelerate turnaround time and remove friction to close
• Serve as an escalation point for complex or stalled deals across the region, stepping in to unblock and drive resolution
• Delivery: ongoing, proactive deal enablement for your regional account teams (not just reactive deal support)
• Act as a go-to resource and informal mentor for newer Deal Desk team members, sharing deal strategy best practices and coaching on deal structuring
• Identify recurring friction points across deals and recommend process, template, or workflow improvements to Deal Desk leadership
• Support: quarter-end and month-end close crunch periods, including flexibility for after-hours support during peak close windows
• Contribution: directly to team targets across deal cycle time, approval turnaround, accuracy, escalation rate, and Sales satisfaction

Essential requirements and candidate background

• 7–10+ years of experience in Deal Desk, Sales Operations, Revenue Operations, or a similar deal-support function, including direct experience with enterprise or strategic-tier deals
• Operate as a trusted advisor to AEs and RVPs — shaping deal strategy proactively, not just processing paperwork
• Knowledge: contract structuring, order forms, pricing and discounting frameworks, and standard commercial terms
• Comfort partnering directly with Legal, Finance, and Sales Ops to resolve complex contract, pricing, or revenue recognition questions
• Sound independent judgment for triaging deal complexity and knowing when to escalate, delegate, or resolve personally
• Written and verbal communication skills, with experience speaking directly to customers on deal structure and terms
• A track record of informally mentoring or supporting peers, and genuine interest in growing into a people leadership role
• Manage a high volume of concurrent deals under tight deadlines, particularly during month-end and quarter-end close
• An analytical, process-oriented mindset — comfortable spotting patterns across deals and proposing scalable fixes
• Flexibility to provide after-hours support during peak close windows as needed

Preferred experience and additional strengths

• Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level
• Bonus/equity may be available

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: Hybrid
• Advertised location: San Mateo, CA, United States

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Deal Desk Strategy Manager vacancy is not an offer for reference P103108; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference P103108.

Compare your qualifications and experience with the essential conditions for the San Mateo, CA, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: embedded systems

Embedded-system experience should identify the device or subsystem and the constraints involved. Explain the hardware and software boundary, the tools used to investigate behaviour and the part of the implementation you owned.

Relevant skills

• embedded systems
• sales
• pricing
• communication