Freshworks: Deal Desk Strategist — Chennai, India

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Deal Desk Strategist in Chennai, India, under reference P103107. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 20 August 2026
• Brands: Freshworks

Responsibilities and work described

• Own Deal Desk support for larger and more strategic deals in your assigned region, embedded directly with assigned AEs
• Proactively initiate deal strategy conversations with sellers ahead of key milestones, flagging early where a deal may need extra structuring time
• Document the sequence of events required to close each assigned deal and track progress against it
• Participate in regular cadence meetings with account teams to support deal velocity from inception to closure
• Own deal structuring and documentation, including order form updates
• Secure required internal approvals and coordinate directly with Legal on standard contract terms and redlines, looping in senior team members for non-standard or higher-risk terms
• Join customer calls when needed to clarify deal terms and help remove friction to close
• Respond to account teams' deal-related questions and provide playbook guidance for common deal scenarios
• Support: quarter-end and month-end close periods, including occasional after-hours availability during peak windows
• Contribution: to team targets on deal cycle time, approval turnaround, accuracy, and Sales satisfaction

Essential requirements and candidate background

• 8-10 years of relevant experience in Deal Desk, Sales Operations, Revenue Operations, or a similar deal-support function
• Experience supporting AEs directly on deals of varying complexity, including exposure to enterprise or larger accounts
• Knowledge: contract structuring, order forms, and standard commercial and pricing terms
• Comfort coordinating with Legal on redlines, with good judgment for recognizing when to escalate non-standard terms
• Clear written and verbal communication skills, including comfort joining customer calls when needed
• Manage multiple concurrent deals under deadline pressure, particularly during close periods
• A detail-oriented, process-driven approach to documentation and approvals

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Chennai, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Deal Desk Strategist vacancy is not an offer for reference P103107; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference P103107.

Compare your qualifications and experience with the essential conditions for the Chennai, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: embedded systems

Embedded-system experience should identify the device or subsystem and the constraints involved. Explain the hardware and software boundary, the tools used to investigate behaviour and the part of the implementation you owned.

Relevant skills

• embedded systems
• sales
• communication
• pricing