Freshworks: Account Executive - Enterprise (SLED) — Austin, TX, United States

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Account Executive - Enterprise (SLED) in Austin, TX, United States, under reference P-1009415_2. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 18 August 2026
• Brands: Freshworks

Responsibilities and work described

• As an Account Executive, Enterprise (SLED), you will play a pivotal role in expanding Freshworks’ footprint within Higher Education institutions
• This role focuses on engaging multiple stakeholders across colleges and universities, delivering customized ITSM and EX solutions, and empowering institutions to drive productivity and employee satisfaction through our advanced software
• You’ll thrive in complex, consultative sales processes with high-budget deals and medium-to-long sales cycles, helping Higher Education institutions improve employee workflows and IT efficiency
• Solution Selling: Develop tailored ITSM and EX strategies for Higher Education clients, demonstrating how Freshworks’ solutions optimize productivity and enhance faculty and staff engagement
• Stakeholder Management: Collaborate with diverse decision-makers, including administrators, IT leaders, and HR departments, to address unique challenges within Higher Education institutions and deliver impactful outcomes
• Pipeline Management: Build, maintain, and execute a robust sales pipeline, ensuring consistent progress through medium- to long-term sales cycles tailored to the Higher Education sector
• Customized Engagements: Create and present compelling value propositions that align with institutional goals, priorities, and budgets
• Collaborative Approach: Partner with Marketing, Solutions Engineers, and Customer Success teams to create seamless, end-to-end experiences for prospects and clients in the Higher Education vertical

Essential requirements and candidate background

• 5–8 years of success in SaaS enterprise sales, with experience in ITSM and EX solution selling
• Prior experience selling to Higher Education institutions is a plus
• Expertise:
• Advanced knowledge of SaaS platforms and their role in driving institutional efficiency
• Experience: ITSM solutions and EX platforms designed to improve faculty and staff productivity and engagement
• Mastery in solution selling and pipeline management
• Analytical abilities to assess customer needs and provide tailored recommendations

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level
• Bonus/equity may be available
• Freshworks Benefits: Freshworks offers multiple options for dental, medical, vision, disability, and life insurance
• Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered
• Freshworks also offers adoption and parental leave benefits
• Work arrangement: Remote
• Advertised location: Austin, TX, United States

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Account Executive - Enterprise (SLED) vacancy is not an offer for reference P-1009415_2; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference P-1009415_2.

Compare your qualifications and experience with the essential conditions for the Austin, TX, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: sales

For sales-related work, describe the customer group, product context and responsibility you held. Explain how you identified opportunities, managed an account or progressed a sale, with measurable results only where records support them.

Relevant skills

• sales
• marketing
• stakeholder management