Eurofins: Senior Product support specialist — Bengaluru, KA, India

About Eurofins

Eurofins provides analytical testing and laboratory services across life sciences and other industries. Its work includes assessing food, water, pharmaceutical and cosmetic products for qualities such as safety, authenticity, composition and accurate labelling. The employer also describes activities in genomics, clinical-study support, biopharmaceutical development and manufacturing, and diagnostic testing. Scientific methods and dependable information are central to this business, supported by the technology and operational functions used to deliver laboratory services.

The position and its setting

Eurofins lists Senior Product support specialist in Bengaluru, KA, India, under reference REF70807S. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: IT
• Employment type: Full-time
• Employer listing date: 17 October 2025
• Legal Entity: CIN004 - Eurofins IT Solutions India Pvt Ltd.
• Contract Type: Temporary / Fixed Term
• Business Lines: Corporate
• Brands: Eurofins GSC IT DC

Responsibilities and work described

• Job Description
• SUMMARY OF POSITION AND OBJECTIVES:
• Eurofins is seeking a highly skilled and experienced Senior Product Support Specialist to join our IT Product Support team
• The ideal candidate will have 5–7 years of hands-on experience in Microsoft Dynamics 365 CRM, with deep expertise in Sales and Customer Service, knowledge on Customer Insights, and Customer Voice modules
• This role is pivotal in ensuring the smooth operation, maintenance, and support of D365 CRM applications and integrations across Eurofins companies
• Delivery: Level 2 support - diagnosis, investigation, resolution, coordination with business, application owners, infrastructure support on Application and its interfaces
• Operate within the program’s service level agreements
• Drive all owned tickets towards closure with high customer satisfaction
• Implementation: key rollouts of D365 CRM SaaS applications (Sales, Customer Service, Marketing and Customer Voice modules) partnering with the Business Analysts, Project Managers and Deployment Coordinators
• Handle user access management and data management (importation, update, migration etc.) requests
• Troubleshoot Application and coordinate with multiple IT and business teams to solve the issues
• Development: good knowledge on the supported application(/s) and keep up to date with the new features, enhancements, and bug fixes with each release by internal Application Development team
• Co-ordinate with other L2 as well as L3 support members on logging bugs on the application by providing all the necessary steps to reproduce
• Co-ordinate with Business Analysts on initial analysis on prospective change requests
• Contribution: to the knowledge base for easy management of frequently asked questions and repetitive service requests
• Delivery: trainings to Super Users on demand basis to train on the application usage and participate in Webinars and Q&A sessions to build a Super User Community

Essential requirements and candidate background

• 5 to 7 years of experience in application support or any related IT domain
• Analytical and problem-solving skills
• Verbal and written communication and interpersonal skills
• Experience: supporting Microsoft D365 CRM (on premise or online)
• Microsoft Certifications on D365 Sales and/or Customer Service
• Experience: ITIL framework to assist in day-to-day operations
• Experience: working with cross functional teams spread across geographies
• Profile description:
• An ideal candidate would be someone who:
• Communicates clearly and effectively in verbal as well as in written communications
• Has a sense of ownership and ability to follow tasks through to completion
• Works seamlessly within a team as well as manage individual tasks
• Is customer focused and goal orientated with a keen attention to detail
• Can explain topics in a clear and understandable manner to non-technical stakeholders

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Bengaluru, KA, India

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Senior Product support specialist vacancy is not an offer for reference REF70807S; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Eurofins

Applications follow the official employer page linked below.

Open the official Eurofins posting below and match the title and reference REF70807S.

Compare your qualifications and experience with the essential conditions for the Bengaluru, KA, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Azure

An Azure example should identify the workload, the services used and the part you owned. Deployment, identity, observability and incident handling provide useful context when they were part of the assignment.

Relevant skills

• Azure
• maintenance
• sales
• marketing
• customer support
• stakeholder management
• communication
• problem resolution