Eurofins: Product Support Engineer — Chennai, TN, India

About Eurofins

Eurofins provides analytical testing and laboratory services across life sciences and other industries. Its work includes assessing food, water, pharmaceutical and cosmetic products for qualities such as safety, authenticity, composition and accurate labelling. The employer also describes activities in genomics, clinical-study support, biopharmaceutical development and manufacturing, and diagnostic testing. Scientific methods and dependable information are central to this business, supported by the technology and operational functions used to deliver laboratory services.

The position and its setting

Eurofins lists Product Support Engineer in Chennai, TN, India, under reference REF80795W. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: IT
• Employment type: Full-time
• Employer listing date: 29 August 2026
• Legal Entity: CIN004 - Eurofins IT Solutions India Pvt Ltd.
• Contract Type: Permanent
• Business Lines: Corporate
• Brands: Eurofins GSC IT DC

Responsibilities and work described

• Job Description
• As an IT Support Engineer, you will be part of F&A domain, supporting Treasury Management System application
• In this role, you will collaborate with Business users, Vendors and other IT Stakeholders to support and maintain the effective and efficient functioning of global application and its users
• Delivery: technical support to end users
• End-to-end user maintenance, including user creation, modification, deletion
• Master data maintenance (bank account management, interfaces, statements etc.)
• Creation and maintenance of AD groups
• Management: day-to day delivery, maintenance and troubleshooting of TMS systems, operations and services in scope Manage security for TMS files and folders
• Analysis: the trends associated with incidents and change requests and report potential areas of improvement or risk to TMS Program Manager IT Security, back-up and recovery
• Regular monitor and report environments health and statistic details to relevant stakeholder
• Create productive relationships with end users to ensure timely and efficient resolution of incidents and problems
• Work: closely and collaborate with the Business Analyst and other IT team members to support operations, process improvements and contribute in deployment of the program worldwide
• Support: users during UAT and fixes Bugs identified during UAT
• Create and maintain documentation/procedures to ensure support and maintenance of TMS system, including system descriptions, configurations, change management, policies and procedures
• IT Support and maintenance of TMS application and related infrastructure to ensure the effective and efficient functioning of global business operations
• Execution: other responsibilities and duties as requested

Essential requirements and candidate background

• Minimum 3 years of experience on any of (database administration, support, analysis) or related experience
• Knowledge with IT service management concepts (Preferable ITIL, LEAN)
• Good problem solving skills
• Fluency: English is essential
• Very good communication skills
• Time management skills
• Enthusiastic, full of high-energy, capable of contaminating others with the energy
• Proactive in assuming the responsibility for successfully completing assignment or tasks
• Self-imposing standards of excellence rather than having standards imposed

Preferred experience and additional strengths

• Especially with production support in ERP data management / SaaS application desirable
• Desirable experience with SQL, REST API, database

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Chennai, TN, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Product Support Engineer vacancy is not an offer for reference REF80795W; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Eurofins

Applications follow the official employer page linked below.

Open the official Eurofins posting below and match the title and reference REF80795W.

Compare your qualifications and experience with the essential conditions for the Chennai, TN, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: SQL

SQL references usually call for more detail than “database knowledge”. Explain the data you queried, the business or engineering question and how you checked that joins, aggregates and filters produced the intended result.

Relevant skills

• SQL
• REST APIs
• APIs
• process improvement
• Lean
• maintenance
• account management
• stakeholder management
• communication
• problem resolution