Eurofins: IT Infrastructure Service Desk Agent — Coimbatore, TN, India

About Eurofins

Eurofins provides analytical testing and laboratory services across life sciences and other industries. Its work includes assessing food, water, pharmaceutical and cosmetic products for qualities such as safety, authenticity, composition and accurate labelling. The employer also describes activities in genomics, clinical-study support, biopharmaceutical development and manufacturing, and diagnostic testing. Scientific methods and dependable information are central to this business, supported by the technology and operational functions used to deliver laboratory services.

The position and its setting

Eurofins lists IT Infrastructure Service Desk Agent in Coimbatore, TN, India, under reference REF82013L. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: IT
• Employment type: Full-time
• Employer listing date: 8 October 2026
• Legal Entity: CIN004 - Eurofins IT Solutions India Pvt Ltd.
• Contract Type: Permanent
• Business Lines: Corporate
• Brands: Eurofins GSC IT DC

Responsibilities and work described

• Job Description
• Job Title: Service Desk Engineer
• Are you passionate about IT and eager to grow your career in a dynamic, international environment?
• Join our Service Desk team in Coimbatore, India, where you’ll be the first point of contact for IT support across Europe, we´re looking for services desk
• As a Service Desk Engineer, you’ll support over 20,000 users across 500 sites in Europe, ensuring smooth operations for our laboratories, offices, and VIP users
• You’ll handle a wide range of IT issues, from Microsoft 365 to workplace hardware, and play a key role in delivering high-quality service
• Support: our internal users across Europe from Coimbatore
• How can you help us?
• Delivery: 1st line IT support for end users across Europe
• Troubleshoot and resolve issues related to: Microsoft 365 (Outlook, Teams, One
• Drive, SharePoint) Windows 10/11Identity & Access Management Printing and patching (desktop/server) Application triage and routing Register, classify, and follow up on tickets using internal processes
• Escalate complex issues to 2nd line support when needed
• Contribution: to documentation, knowledge base articles, and service catalog improvements
• Identify and document workarounds and recurring issues

Essential requirements and candidate background

• Qualifications: Bachelor's degree or comparable education
• 3 year+ Basic experience in a Service Desk or IT support role is expected
• Candidates must possess communication skills in English, French, and Spanish
• Troubleshooting skills, especially with Windows and Microsoft 365
• A customer service mindset and initiative to resolve issues efficiently
• A proactive, “can-do” attitude and the ability to thrive in a fast-paced environment
• Personal Skills: Team Player, Smart worker, Quick learner, Willingness to work in off business hours with On-call setup in needed
• Familiarity: BMC Helix ticketing system
• ITIL Foundation certification
• Knowledge: Azure, SCCM, or Intune
• Windows Patching management for end user devices
• What else should I know?
• This is a fantastic opportunity to build your IT career in a highly collaborative, multilingual environment
• You’ll be part of a team that values continuous improvement, learning, and knowledge sharing
• If you're motivated by problem-solving and thrive in a fast-paced support role, we’d love to hear from you

Preferred experience and additional strengths

• Nice to have: Experience with Windows Server, Active Directory, or networking

Location, schedule and contract conditions

• Reporting to: Service Desk manager
• Mode of work: Permanent role
• Shift Timings: 12PM – 9PM or 3.30PM – 12.30AM
• Work arrangement: On-site
• Advertised location: Coimbatore, TN, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another IT Infrastructure Service Desk Agent vacancy is not an offer for reference REF82013L; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Eurofins

Applications follow the official employer page linked below.

Open the official Eurofins posting below and match the title and reference REF82013L.

Compare your qualifications and experience with the essential conditions for the Coimbatore, TN, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Azure

An Azure example should identify the workload, the services used and the part you owned. Deployment, identity, observability and incident handling provide useful context when they were part of the assignment.

Relevant skills

• Azure
• problem resolution
• customer support
• communication