Eurofins: Associate Product Support Specialist — Bengaluru, KA, India

About Eurofins

Eurofins provides analytical testing and laboratory services across life sciences and other industries. Its work includes assessing food, water, pharmaceutical and cosmetic products for qualities such as safety, authenticity, composition and accurate labelling. The employer also describes activities in genomics, clinical-study support, biopharmaceutical development and manufacturing, and diagnostic testing. Scientific methods and dependable information are central to this business, supported by the technology and operational functions used to deliver laboratory services.

The position and its setting

Eurofins lists Associate Product Support Specialist in Bengaluru, KA, India, under reference REF80477F. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: IT
• Employment type: Full-time
• Employer listing date: 16 September 2026
• Legal Entity: CIN004 - Eurofins IT Solutions India Pvt Ltd.
• Contract Type: Permanent
• Business Lines: Corporate
• Brands: Eurofins GSC IT DC

Responsibilities and work described

• This role primarily supports IT Solutions staff and Quality Systems teams across multiple geographies, ensuring accurate execution of routine system activities that enable global quality system operations
• The position is execution‑focused and operates under established procedures and direction from the eQMS Support Manager
• This role does not manage system implementations, training programs, or validation ownership
• SPECIFIC ASSIGNMENTS:
• Execution: routine system administration and data entry activities in ETQ / eQMS, including:
• User onboarding, account creation, role assignments, and access maintenance
• Document control metadata entry and document lifecycle updates
• Maintenance of system master data and reference data as assigned
• Quality / delivery: accuracy, completeness, and timeliness of all system records
• Execute all activities in accordance with approved SOPs, work instructions, and governance standards
• OTHER ASSIGNMENTS:
• Support: IT Solutions and Quality Systems teams during peak workload periods
• Participate in system testing or user acceptance activities as assigned, without ownership responsibility
• Execution: additional administrative or system support tasks as needed
• EVOLUTION:
• In a fast‑growing organization, performance may lead to expanded system administration responsibilities, senior support roles, or specialization within eQMS or Quality Systems Support

Essential requirements and candidate background

• 0 - 3 years in IT support or application support, ideally in an international regulated environment
• Technical knowledge (e.g., IT…):
• Web applications, ticketing tools, user/access troubleshooting, reporting/export troubleshooting, environment checks and basic scripting/automation awareness
• Coordination Capabilities:
• Coordinate across L1, L2, L3, product, development, infrastructure, validation, deployment and business/key-user teams
• IT Service Management mindset, including incident, request, change, problem and escalation handling
• Practical experience with BMC Helix ITSM or equivalent ticketing tools
• Understanding: regulated computerized systems, GAMP5 principles, audit trail expectations, electronic signatures and controlled documentation practices
• Good functional understanding of eQMS or comparable Quality Management Systems, especially Document Control, Training and Change Management
• Troubleshoot web application behavior, browser/user-context issues, permission/access problems, reporting/export issues and integration/synchronization symptoms
• Work with global stakeholders, key users, developers, QA/validation and infrastructure teams across time zones
• Clear written communication in English, including concise incident updates, user guidance and management summaries
• Analytical mindset, attention to detail, customer-care sensitivity and discipline in maintaining ticket evidence and knowledge records
• Python, SQL, scripting, monitoring or log-analysis knowledge is an advantage but not mandatory for the agent role

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Bengaluru, KA, India

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Associate Product Support Specialist vacancy is not an offer for reference REF80477F; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Eurofins

Applications follow the official employer page linked below.

Open the official Eurofins posting below and match the title and reference REF80477F.

Compare your qualifications and experience with the essential conditions for the Bengaluru, KA, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Python

Python work is easier to assess through a concrete example than a list of libraries. Explain the problem, the input data, the parts you implemented and how you checked the output. Include a repository or a short technical note when you can share it.

Relevant skills

• Python
• SQL
• GxP
• maintenance
• audit
• training
• document control
• problem resolution
• stakeholder management
• communication