Entrata: Agency Support Representative — Pune

Pune insurance-operations role

Entrata's Agency Support Representative opening is associated with its Resident Insure work in Pune. It is advertised as hybrid and contract-to-hire. The application information asks about office attendance, so the position should not be treated as fully remote. The core task is processing resident insurance records accurately under established rules. Contract-to-hire describes the arrangement; the notice does not promise that every appointment will convert to a permanent role.

Education and experience criteria

A high-school diploma or equivalent is required. The main experience description asks for one to three years in document processing, verification, back-office operations or insurance customer support, preferably with US clients. The notice also mentions a typical one-to-two-year related customer-service or insurance background. Applicants should explain the directly relevant part of their experience. Basic property-and-casualty or renters-insurance familiarity is preferred and described as learnable.

Checking proof of insurance

The representative reviews documents such as declaration pages or insurance certificates against community rules and coverage thresholds. This requires reading policy dates, liability amounts, names and interested-party details carefully. The role also updates records when insurers notify the team of policy changes, cancellation or reinstatement. It is an operational verification role; the notice does not establish an insurance-sales target, underwriting authority or an independent licence requirement.

Queues, accuracy and escalations

Work is managed through queues with volume, turnaround and accuracy expectations. The representative follows standard procedures, identifies ambiguous or unusual cases and escalates them to a US supervisor or subject specialist. Clear internal notes help others understand the status of a record. Resident personal information must be handled securely. Speed is relevant, but the description also places weight on accurate interpretation and safe handling of high volumes of sensitive documents.

English, systems and collaboration

The employer requests strong English comprehension and communication because policy language and account notes can be detailed. CRM, ticketing systems such as Zendesk and common Office or Google tools are named. The role coordinates with India-based peers and US leadership across overlapping time zones. Clarify the exact hours with the recruiter rather than assuming a particular night shift from the involvement of US colleagues alone.

Compensation and conditions to clarify

A numerical salary, final application date and guaranteed conversion timetable are not published. Before accepting, ask about contract duration, employer/payroll arrangement, office attendance, shift timing and compensation. These are practical questions arising from the advertised arrangement, not new conditions imposed by this article. The employer also notes that AI tools may assist parts of recruitment while human judgement remains involved in final hiring decisions.

How to apply to the correct requisition

Use Entrata's Lever page for requisition e71e2ee9-dc36-44ba-9eb6-915a44383992 and its linked form. Read the current questions before submitting a résumé. Make the Pune location and hybrid availability clear if requested. The advert does not publish a fixed set of interview rounds or a required insurance assessment, so applicants should wait for official instructions rather than treating an aggregator's suggested test process as confirmed.

Application guidance for document-processing candidates

A relevant résumé can explain the records you checked, the tools you used, the queue or service levels you worked to and how errors or unusual cases were escalated. Use anonymised examples and avoid sharing real policyholder information. Where your background is outside insurance, show the transferable verification and accuracy work without claiming specialist knowledge you have not used. These are editorial preparation suggestions, not additional Entrata qualification rules.

Relevant skills

• Document verification
• Data accuracy
• Insurance records
• CRM
• English