Bosch Group: Assistant Manager / Deputy Manager – Digital Supply Chain Specialist (Customer Service & Logistics Interface) — Bengaluru, KA, India

About Bosch Group

Bosch's India activities span mobility, industrial technology, consumer goods, and energy and building technology. Its employer description identifies engineering development, manufacturing and commercial operations within that range. The group operates through multiple Indian businesses, including activities in automotive systems, software and engineering, industrial technology and home appliances. This makes Bosch a collection of related technology businesses rather than a single product operation, with different entities serving different industrial and consumer applications.

The position and its setting

Bosch Group lists Assistant Manager / Deputy Manager – Digital Supply Chain Specialist (Customer Service & Logistics Interface) in Bengaluru, KA, India, under reference REF291434Q. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 21 July 2026
• Contract type: Unlimited
• Legal Entity: Bosch Ltd.
• Brands: Bosch Group

Responsibilities and work described

• Digital Supply Chain Specialist (Customer Service & Logistics Interface) for OE - Block Channel
• Who will contribute to a modern, customer-centric support hub within Bosch Mobility Aftermarket
• The role combines hands-on customer support, process execution, and digital enablement to ensure high-quality service across multiple support channels while supporting process optimization and automation initiatives
• Work: closely with customers and support colleagues, process experts, and cross-functional partners in an increasingly AI-driven environment, using digital tools, analytics, and structured problem-solving to improve response quality, efficiency, and customer satisfaction
• The role requires a customer-first mindset, attention to detail, collaboration skills, and a continuous improvement attitude to help shape future-ready digital customer support operations

Essential requirements and candidate background

• Bachelor's degree in Business Administration, Mechanical Engineering, Industrial Engineering, Supply Chain Management, Logistics, Operations Management, Information Systems, Computer Science, or a related field
• 5–9 Years
• 5–9 years of professional experience in Customer Supply Chain, Customer Service, Order Management, Sales Logistics Interface, Supply Chain Operations, or a similar customer-facing supply chain function
• Experience working with SAP SD and customer order fulfillment processes, including order management, delivery coordination, inventory management, logistics coordination, and customer communication
• Experience: driving digitalization, process automation, workflow optimization, and continuous improvement initiatives within Supply Chain or Customer Service
• Understanding: customer service processes, supply chain planning, logistics operations, and cross-functional collaboration with Sales, Planning, Manufacturing, Procurement, Warehousing, and Transportation teams
• Experience working with service KPIs, OTIF, Order Fulfillment, Lead Time, Backorder Management, Inventory, Customer Satisfaction, and operational dashboards
• Experience: Microsoft Excel (Advanced), Power BI, Power Query, Power Automate, Power Apps, Microsoft Copilot, or similar digital productivity tools
• Exposure: automation technologies such as Automation Anywhere A360, UiPath, n8n, or similar RPA/workflow automation platforms is an advantage
• Analytical and problem-solving skills with the ability to identify process improvement opportunities through data analysis
• Stakeholder management, communication, and collaboration skills with the ability to work effectively in global cross-functional teams
• Customer-focused mindset with the ability to manage customer expectations, prioritize critical issues, and deliver high-quality service
• Experience working in an international or regional supply chain/customer service environment will be an added advantage
• Familiarity: Git/GitHub or similar collaboration tools is beneficial but not mandatory
• Verbal and written communication skills in English

Preferred experience and additional strengths

• MBA in Supply Chain Management, Operations, Logistics, or Business Administration is preferred
• Knowledge: EDI/API integrations, low-code/no-code platforms such as OutSystems, and workflow management tools is desirable
• Basic understanding of AI-enabled solutions, Copilot, LLM-based applications, chatbot technologies, or Python-based automation to support digital transformation initiatives is preferred

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Bengaluru, KA, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Assistant Manager / Deputy Manager – Digital Supply Chain Specialist (Customer Service & Logistics Interface) vacancy is not an offer for reference REF291434Q; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Bosch Group

Applications follow the official employer page linked below.

Open the official Bosch Group posting below and match the title and reference REF291434Q.

Compare your qualifications and experience with the essential conditions for the Bengaluru, KA, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Python

Python work is easier to assess through a concrete example than a list of libraries. Explain the problem, the input data, the parts you implemented and how you checked the output. Include a repository or a short technical note when you can share it.

Relevant skills

• Python
• APIs
• AI/ML
• LLMs
• SAP
• Excel
• AI
• customer support
• supply chain
• logistics
• Git
• Power BI
• data analysis