Accor: Team Leader - Front Office — Udaipur, RJ, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Team Leader - Front Office in Udaipur, RJ, India, under reference REF116227B. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 22 August 2026
• Brands: AccorHotel

Responsibilities and work described

• We're looking for an enthusiastic and organized Team Leader - Front Office to join our team in Udaipur, India
• In this pivotal role, you will lead and inspire a front office team while delivering guest experiences
• As a Team Leader, you will be the backbone of our front office operations, ensuring seamless service delivery, maintaining high operational standards, and fostering a collaborative and supportive work environment
• Your leadership, combined with your customer-focused approach and analytical mindset, will drive team performance and contribute to our organization's success
• Lead, supervise, and mentor the front office team to ensure consistent delivery of guest service and adherence to organizational standards
• Management: day-to-day front office operations, including check-ins, check-outs, reservations, and guest inquiries with efficiency and professionalism
• Handle guest concerns and complaints with empathy and decisiveness, implementing effective solutions to ensure memorable guest experiences
• Train, develop, and coach team members on front office procedures, systems, and customer service excellence through ongoing support and feedback
• Utilize property management systems (such as Opera) to manage reservations, guest profiles, and operational data with accuracy and attention to detail
• Schedule staff effectively, manage workload distribution, and ensure adequate coverage to maintain service quality at all times
• Research / execution: regular team briefings to communicate priorities, updates, and personalized service strategies that enhance guest satisfaction
• Monitoring: team performance through analytical review of metrics, identify areas for improvement, and implement innovative solutions to drive results
• Foster a collaborative and inclusive team culture that encourages open communication, transparency, and mutual support among team members
• Maintenance: detailed records, prepare reports, and communicate operational insights to senior management with clarity and precision
• Resolve conflicts and challenging situations with resilience and assertiveness while maintaining professional relationships
• Quality / delivery: compliance with company policies, procedures, and safety protocols across all front office operations

Essential requirements and candidate background

• Service-focused personality with a genuine passion for delivering guest experiences and building lasting relationships
• Experience: a front office leadership or supervisory role within the hospitality industry or similar customer-facing environment
• Proficiency: property management systems, particularly Opera or comparable front office software platforms
• Interpersonal and communication skills, both written and verbal, with the ability to interact effectively with guests and team members at all levels
• Demonstrated problem-solving abilities and analytical skills to assess situations and implement effective solutions
• Ability to lead by example, inspire team members, and foster a positive, collaborative work environment
• Organizational and time management skills with the ability to prioritize multiple tasks and manage competing demands
• Experience: staff training, development, and performance management
• Conflict resolution and guest complaint handling expertise with a focus on turning challenges into opportunities
• Proficiency: scheduling, resource planning, and workload management
• Attention to detail and commitment to maintaining high operational and service standards
• Flexibility and resilience to adapt to changing priorities and work in a fast-paced environment
• Knowledge: front office procedures, protocols, and best practices in hospitality operations
• Analyze operational data and metrics to drive continuous improvement and goal achievement

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Udaipur, RJ, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Team Leader - Front Office vacancy is not an offer for reference REF116227B; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF116227B.

Compare your qualifications and experience with the essential conditions for the Udaipur, RJ, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: compliance

Compliance experience should identify the business process, applicable internal controls and the work you performed. Explain evidence gathering, review, escalation or remediation where those were part of your role.

Relevant skills

• compliance
• customer support
• front office
• guest services
• reservations
• communication
• training
• hospitality