Accor: Team Leader - Front Office — Mumbai, MH, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Team Leader - Front Office in Mumbai, MH, India, under reference REF119856B. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 21 September 2026
• Brands: AccorHotel

Responsibilities and work described

• Administration
• Liaise with different departments for smooth and co-ordinated work
• Should ensure that the team members are adhering to the Human Resource policies
• Customer Service
• Supervise the overall functioning of the Reception, ensuring an efficient and effective operation
• To train the Reception team
• Quality / delivery: to perform the tasks as per the standards, which include daily administration, meeting and greeting visitors, dealing with queries and complaints, and booking rooms
• Financial
• Delivery: effective support to the team to enable them to provide effective and efficient services
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
• Operational
• Required to maintain and improve the department’s efficiency through the training and development of the team
• Quality / delivery: seamless co-operation with all related departments to ensure appropriate service delivery standards are met
• Quality / delivery: that the reception team is fully aware of their roles and carry out duties conforming to the Procedure Manual
• Display a proactive approach in implementing initiatives to provide an improved service in all areas
• Handle additional responsibilities as and when delegated by the Management

Essential requirements and candidate background

• Accept responsibility
• Enhance organizational performance
• Clearly delegate tasks and responsibilities
• Think strategically, inductively, and creatively

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Mumbai, MH, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Team Leader - Front Office vacancy is not an offer for reference REF119856B; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF119856B.

Compare your qualifications and experience with the essential conditions for the Mumbai, MH, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: customer support

For customer-support work, describe the channel, issue types and responsibilities you held. Explain how you investigated a problem, communicated the next step and documented or escalated the case.

Relevant skills

• customer support
• training
• front office
• event operations