Accor: Reservations Manager — 289 Moo 3, Kram, Klaeng, RAYONG, Thailand

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Reservations Manager in 289 Moo 3, Kram, Klaeng, RAYONG, Thailand, under reference REF123934O. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 24 October 2026
• Brands: MERCURE

Responsibilities and work described

• Job Purpose
• The Reservation Manager leads the reservations team to maximize room revenue and ensure a seamless booking experience for guests
• This role supports the Revenue Manager in implementing revenue strategies, manages reservation processes, and ensures accurate, timely communication with clients and internal departments
• Reservations & Revenue Support
• Supervise and manage the day-to-day reservations operations
• Respond promptly to guest and partner enquiries via telephone, email, and other channels
• Quality / delivery: accurate room availability, rate quoting, and booking confirmations in the reservations system
• Monitoring: booking pace, cancellations, and amendments, reporting trends to the Revenue Manager
• Apply revenue management strategies, including up-selling, cross-selling, and overbooking controls, to maximize revenue
• Maintenance: updated knowledge of all hotel products, promotions, packages, and policies
• Management: group bookings, special billing arrangements, and convention reservations
• Coordination: with Sales, Front Office, and F&B to ensure seamless delivery of guest requirements
• Administration & Coordination
• Oversee filing and organization of departmental documents
• Preparation: monthly reports on reservations performance and team productivity
• Maintenance: accurate records for payroll, attendance, and scheduling of reservation staff

Essential requirements and candidate background

• Diploma or Bachelor’s Degree in Hospitality or related field
• Minimum 2–3 years of experience in Reservations, with at least 1 year in a supervisory/managerial role
• Knowledge: hotel Opera systems and OTA extranets
• English (reading, writing, speaking); additional languages an advantage
• Proficiency: MS Excel, Word, PowerPoint

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: 289 Moo 3, Kram, Klaeng, RAYONG, Thailand

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Reservations Manager vacancy is not an offer for reference REF123934O; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF123934O.

Compare your qualifications and experience with the essential conditions for the 289 Moo 3, Kram, Klaeng, RAYONG, Thailand position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Excel

Excel examples should identify the task, the data and the checks used to avoid an incorrect result. Explain whether you built a reporting workbook, reconciled records, automated a process or maintained an existing model.

Relevant skills

• Excel
• PowerPoint
• maintenance
• sales
• payroll
• front office
• food and beverage
• reservations
• communication
• revenue management
• hospitality