Accor: Reservations Executive - Fairmont Agra — Agra, UP, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Reservations Executive - Fairmont Agra in Agra, UP, India, under reference REF119695Y. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 18 September 2026
• Brands: AccorHotel

Responsibilities and work described

• Process and manage guest reservations through multiple channels, including telephone, email, and online booking systems
• Delivery: customer service by responding promptly to enquiries and confirming bookings with accurate information
• Maintenance: detailed records of all reservations and ensure data accuracy within the property management system
• Liaise with various hotel departments, including housekeeping, front office, and food and beverage, to ensure seamless guest experiences
• Optimise room inventory and rates to maximise revenue whilst maintaining occupancy targets
• Handle guest requests, special requirements, and modifications to existing reservations with professionalism and efficiency
• Resolve booking discrepancies and complaints in a timely manner, escalating complex issues to management when necessary
• Generate daily, weekly, and monthly reservation reports to monitor booking trends and occupancy forecasts
• Maintenance: knowledge of hotel facilities, services, packages, and promotional offers to effectively communicate with potential guests
• Coordination: with the sales and marketing team to support promotional campaigns and group bookings
• Quality / delivery: compliance with hotel policies, data protection regulations, and reservation procedures
• Contribution: to achieving departmental and organisational revenue and occupancy objectives

Essential requirements and candidate background

• **Required Qualifications:**
• Secondary education (GCSE or equivalent) or higher qualification
• Minimum 2 years of experience in a hotel reservations, guest services, or hospitality environment
• Proficiency: using property management systems (PMS) and central reservation systems (CRS)
• Proficiency: Microsoft Office applications (Word, Excel, Outlook)
• Written and verbal communication skills in English
• Manage multiple reservations channels simultaneously
• Sound knowledge of hotel operations, facilities, and service offerings
• Work flexible shifts, including weekends and public holidays

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Agra, UP, India

Benefits mentioned by the employer

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Reservations Executive - Fairmont Agra vacancy is not an offer for reference REF119695Y; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF119695Y.

Compare your qualifications and experience with the essential conditions for the Agra, UP, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Excel

Excel examples should identify the task, the data and the checks used to avoid an incorrect result. Explain whether you built a reporting workbook, reconciled records, automated a process or maintained an existing model.

Relevant skills

• Excel
• MS Office
• compliance
• sales
• marketing
• customer support
• inventory
• front office
• housekeeping
• food and beverage
• hospitality