Accor: Reservations Executive — Mumbai, MH, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Reservations Executive in Mumbai, MH, India, under reference REF105257I. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 17 August 2026
• Brands: SOFITEL

Responsibilities and work described

• We're looking for an enthusiastic and detail-oriented Reservations Executive to join our team in Mumbai, India
• In this role, you'll be the first point of contact for our guests, managing reservations with professionalism, accuracy, and genuine care
• You'll play a crucial part in creating guest experiences from the moment they reach out to us, ensuring every booking is handled with precision while maximizing our revenue potential and building lasting relationships with our clientele
• Management: all room reservation inquiries through phone, email, and online channels in a professional and timely manner, maintaining a friendly and welcoming approach
• Process bookings, amendments, cancellations, and special requests with accuracy and meticulous attention to detail
• Maintenance: comprehensive knowledge of room categories, rates, packages, and hotel services to provide informed and personalized recommendations
• Building: meaningful guest experiences by anticipating preferences and communicating relevant information transparently to operational teams
• Coordination: closely with Front Office, Sales, and Guest Relations teams to ensure seamless pre-arrival planning and guest satisfaction
• Maximize room revenue through effective upselling strategies and goal-oriented reservation management
• Handle VIP and special reservations with discretion, accuracy, and attention to detail
• Maintenance: accurate and organized reservation records and guest profiles in accordance with organizational standards
• Respond to guest inquiries with empathy and transparency, resolving concerns efficiently and decisively
• Support: the team in achieving occupancy and revenue goals through strategic and analytical reservation approaches
• Quality / delivery: all communication reflects professionalism, clarity, and alignment with our brand standards
• Demonstrate flexibility and resilience in managing multiple priorities in a fast-paced environment

Essential requirements and candidate background

• Minimum 1 years of professional experience in Reservations, Front Office, or Guest Services within the hospitality industry
• Proficiency: hotel reservation systems and booking platforms
• Multitask effectively while maintaining accuracy and attention to detail
• Organizational and time management skills with a commitment to precision
• Ability to handle guest requests with professionalism, discretion, and problem-solving capabilities
• Understanding: revenue management principles and effective upselling techniques
• Data entry skills with meticulous record-keeping abilities
• Work collaboratively with cross-functional teams in a supportive and inclusive environment
• Genuine customer service orientation with a passion for creating positive and memorable guest interactions
• Knowledge: room categories, packages, and hotel services
• Flexible schedule availability, including weekends and holidays when required
• Handle confidential information with integrity and discretion
• Analytical mindset with the ability to recognize patterns and opportunities for revenue optimization

Preferred experience and additional strengths

• Verbal and written communication skills in English; additional languages are highly preferred

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Mumbai, MH, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Reservations Executive vacancy is not an offer for reference REF105257I; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF105257I.

Compare your qualifications and experience with the essential conditions for the Mumbai, MH, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: sales

For sales-related work, describe the customer group, product context and responsibility you held. Explain how you identified opportunities, managed an account or progressed a sale, with measurable results only where records support them.

Relevant skills

• sales
• front office
• guest services
• reservations
• communication
• customer support
• hospitality