Accor: Reservation Manager - Fairmont Agra — Agra, UP, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Reservation Manager - Fairmont Agra in Agra, UP, India, under reference REF111395L. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 18 October 2026
• Brands: FAIRMONT

Responsibilities and work described

• The Reservations Manager is responsible for managing the hotel's reservation operations, optimizing room inventory, maximizing revenue opportunities, and ensuring accurate and efficient handling of guest bookings
• The role focuses on leading the reservations team, maintaining high service standards, coordinating with Sales and Revenue Management teams, and ensuring seamless guest booking experiences
• Oversee daily operations of the Reservations Department and ensure smooth functioning
• Management: individual, group, corporate, and online reservations efficiently
• Quality / delivery: accurate processing of reservations, cancellations, amendments, and special requests
• Monitoring: reservation accuracy, room availability, and booking controls
• Quality / delivery: all reservations are handled according to hotel policies and brand standards
• Maintenance: high standards of guest communication and service
• Lead, mentor, and supervise the reservations team, providing coaching and performance feedback to ensure excellence
• Collaboration: with Revenue Management and Sales teams to optimize room rates, occupancy levels, and revenue generation
• Management: reservation system operations, including system updates, data integrity, and technology troubleshooting
• Development: and implement training programs for reservations staff to enhance product knowledge and service delivery
• Generate and analyze reservation reports, occupancy metrics, and booking trends to inform strategic decisions
• Handle complex guest inquiries, complaints, and special requests with professionalism and resolution-focused approach
• Coordination: with Front Office, Housekeeping, and other departments to ensure seamless guest experiences

Essential requirements and candidate background

• Bachelor’s degree or Diploma in Hotel Management, Hospitality, Business Administration, or related field
• Minimum 4–7 years of experience in hotel reservations, preferably with a reputed hotel brand
• Knowledge: PMS, CRS, channel managers, and OTA platforms
• Understanding: room inventory management and revenue optimization
• Communication, organizational, and problem-solving skills
• Attention to detail and ability to manage multiple priorit

Preferred experience and additional strengths

• Previous experience managing a reservations team preferred

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Agra, UP, India

Benefits mentioned by the employer

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Reservation Manager - Fairmont Agra vacancy is not an offer for reference REF111395L; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF111395L.

Compare your qualifications and experience with the essential conditions for the Agra, UP, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: sales

For sales-related work, describe the customer group, product context and responsibility you held. Explain how you identified opportunities, managed an account or progressed a sale, with measurable results only where records support them.

Relevant skills

• sales
• training
• inventory
• front office
• housekeeping
• guest services
• reservations
• communication
• hospitality