Accor: Membership Relations Manager — Miami Beach, FL, United States

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Membership Relations Manager in Miami Beach, FL, United States, under reference REF104926S. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 24 October 2026
• Brands: Delano

Responsibilities and work described

• JOB OVERVIEW:
• Under the general guidance of the Director and Assistant Director of Membership, the Membership Relations Manager serves as the heartbeat of the Delano Members Club experience
• This role is deeply member-facing, focused on delivering warm, intuitive, anticipatory service that reflects the club’s spirit of refinement, exclusivity, and cultural relevance
• Membership Relations Managers ensure every interaction feels personal, seamless, and aligned with the elevated standards that define the Delano lifestyle
• As an integral part of the membership ecosystem, you will support day-to-day member engagement, assist with onboarding, maintain ongoing communication, ensure the fulfillment of member benefits, and act as a trusted liaison
• Help bring the Delano experience to life through thoughtful touches, proactive service, and an unwavering commitment to excellence
• Serve as a key in-person touchpoint for members, offering warm recognition, intuitive assistance, and high-touch support across all communication channels
• Building: genuine relationships by learning member preferences and visit patterns to enhance their overall experience
• Coordination: member needs and special requests with internal departments to ensure seamless service throughout the property
• Research / execution: personalized orientations and tours for newly approved members
• Preparation: and deliver welcome amenities and curated touches for new members
• Share relevant updates on programming, events, and on-property opportunities during member interactions
• Support: member events through setup, guest flow, check-in assistance, onsite hosting, and post-event feedback collection
• Enter and maintain member preferences, interaction notes, and event details in the CRM to support personalization
• Tracking: member event participation and engagement trends to support informed decision making
• Facilitate reciprocal club arrangements, managing both inbound partner club visits and outbound requests from Delano members

Essential requirements and candidate background

• SPECIFIC JOB KNOWLEDGE & SKILLS:
• Prior experience in hospitality, luxury retail, private clubs, guest relations, concierge services, or a comparable member-facing environment
• Interpersonal and communication skills, with a natural ability to build rapport quickly
• Warm, welcoming presence combined with emotional intelligence and situational awareness
• Highly organized with attention to detail and the ability to manage multiple priorities simultaneously
• Comfortable working in a fast-paced, evolving environment with shifting member needs
• Maintain discretion, confidentiality, and professionalism in all interactions
• Problem-solving skills with the ability to anticipate needs and act proactively
• Tech-savvy and comfortable using CRM systems, email platforms
• Experience: luxury hospitality, lifestyle brands, or private membership clubs
• A proactive, collaborative mindset with a passion for hospitality and member engagement
• Address member concerns promptly to maintain satisfaction
• Maintain compliance with industry standards and brand guidelines
• Stand or walk for extended periods
• Lift and carry objects as necessary
• All team members must maintain a neat, clean and well-groomed appearance
• Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor

Preferred experience and additional strengths

• Fluency: additional languages preferred
• Knowledge: the Miami hospitality, culture, and wellness landscape preferred
• Familiarity: high-net-worth clientele expectations, etiquette, and service standards preferred

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: Miami Beach, FL, United States

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Membership Relations Manager vacancy is not an offer for reference REF104926S; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF104926S.

Compare your qualifications and experience with the essential conditions for the Miami Beach, FL, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: hospitality

Hospitality examples should identify the department, guest-service context and responsibilities you held. Explain how standards, handovers and service issues were handled in actual work.

Relevant skills

• hospitality
• guest services
• communication
• compliance