Accor: Guest Service Agent Overnight - Front Office — Mexico City, CDMX, Mexico

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Guest Service Agent Overnight - Front Office in Mexico City, CDMX, Mexico, under reference REF123903C. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 24 October 2026
• Brands: Hyde

Responsibilities and work described

• The Guest Service Agent Overnight – Front Office is responsible for delivering a warm, efficient, and memorable guest experience from arrival to departure
• This role handles check-in, check-out, guest inquiries, billing, room assignments, and special requests while ensuring every interaction reflects Hyde’s lifestyle spirit, energy, and service standards
• The ideal candidate is personable, detail-oriented, proactive, and passionate about hospitality, with the ability to create genuine connections with guests and support a smooth Front Office operation
• Duties & Functions
• Welcome guests with warmth, confidence, and genuine hospitality upon arrival
• Execution: check-in and check-out procedures efficiently, accurately, and in accordance with hotel standards
• Assign rooms according to availability, guest preferences, special requests, and operational priorities
• Handle guest inquiries, requests, complaints, and concerns with professionalism and a service recovery mindset
• Delivery: information about the hotel, outlets, events, services, amenities, transportation, and local experiences
• Process payments, guarantees, charges, adjustments, invoices, and cashier procedures accurately
• Maintenance: updated guest profiles, preferences, notes, traces, and special requests in the PMS
• Coordination: with Housekeeping regarding room status, early arrivals, late check-outs, room changes, and special needs
• Communicate effectively with Guest Services, Concierge, Engineering, Security, Reservations, and Food & Beverage to follow up on guest requests
• Support: VIP arrivals, special occasions, repeat guests, groups, and personalized guest experiences
• Promote hotel outlets, events, experiences, loyalty programs, and upselling opportunities when appropriate
• Monitoring: and respond to guest needs during their stay, ensuring timely follow-up and positive resolution

Essential requirements and candidate background

• The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the essential functions of the position, with or without reasonable accommodation
• Minimum 6 months to 1 year of experience in Front Desk, Guest Services, Reservations, Concierge, or another guest-facing hospitality role
• Advanced English required; additional languages are a plus
• Knowledge: check-in, check-out, room assignment, guest billing, cashiering, and Front Desk procedures
• Guest service orientation and ability to create genuine connections with guests
• Communication skills, both verbal and written
• Handle guest complaints and sensitive situations with empathy, professionalism, and good judgment
• Attention to detail, organization, and follow-up skills
• Work under pressure in a fast-paced and environment
• Positive attitude, flexibility, and willingness to support different operational needs
• Professional presence, grooming, and body language aligned with Hyde standards
• Work as part of a team and collaborate with different departments
• Availability to work overnight shifts, weekends and holidays as required by the operation
• Genuine interest in lifestyle hospitality, music, culture, creative service, and social guest experiences

Education and qualification routes

• Degree / qualification: High school diploma required; degree or studies in Hospitality, Tourism, Business Administration, or a related field preferred

Preferred experience and additional strengths

• Experience: lifestyle, luxury, upscale, boutique, or high-volume hotels is preferred
• Knowledge: hotel PMS systems; experience with Opera, Opera Cloud, or similar systems is highly desirable
• Basic knowledge of Mexico City restaurants, attractions, mobility, nightlife, and local experiences is a plus

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: Mexico City, CDMX, Mexico

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Guest Service Agent Overnight - Front Office vacancy is not an offer for reference REF123903C; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF123903C.

Compare your qualifications and experience with the essential conditions for the Mexico City, CDMX, Mexico position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: hospitality

Hospitality examples should identify the department, guest-service context and responsibilities you held. Explain how standards, handovers and service issues were handled in actual work.

Relevant skills

• hospitality
• front office
• housekeeping
• guest services
• reservations
• communication
• billing