Accor: Guest Relations Executive — Ahmedabad, GJ, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Guest Relations Executive in Ahmedabad, GJ, India, under reference REF123531B. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 21 October 2026
• Brands: AccorHotel

Responsibilities and work described

• Management: guest inquiries, requests, and concerns with professionalism, courtesy, and responsiveness to ensure service delivery
• Coordination: with front desk, housekeeping, food and beverage, and maintenance departments to address guest needs and resolve issues promptly
• Handle guest complaints and concerns with empathy and problem-solving skills, implementing effective resolutions to maintain satisfaction
• Maintenance: comprehensive guest records, preferences, and special requirements to personalize future interactions and enhance guest experiences
• Organize and coordinate special events, activities, and recreational programs for guests throughout their stay
• Delivery: knowledgeable recommendations regarding dining options, entertainment venues, local attractions, and hospitality services
• Quality / delivery: adherence to hospitality standards, protocols, and organizational policies in all guest interactions
• Train, mentor, and supervise guest relations team members to maintain consistent service excellence
• Monitoring: and analyze guest satisfaction through feedback collection, surveys, and comment cards to identify improvement opportunities
• Development: and implement guest retention strategies and loyalty programs to encourage repeat business and positive word-of-mouth referrals

Essential requirements and candidate background

• Minimum 2-3 years of experience in guest relations, customer service, or hospitality management
• Ability to manage multiple guest inquiries and resolve complaints with professionalism and empathy
• Verbal and written communication skills with interpersonal abilities
• Proficiency: hospitality management software and property management systems (PMS)
• Demonstrated knowledge of hospitality standards, protocols, and best practices
• Work flexible hours, including evenings, weekends, and holidays as required

Education and qualification routes

• Degree / qualification: High school diploma or equivalent; associate degree in hospitality, business administration, or related field preferred

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Ahmedabad, GJ, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Guest Relations Executive vacancy is not an offer for reference REF123531B; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF123531B.

Compare your qualifications and experience with the essential conditions for the Ahmedabad, GJ, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: maintenance

A maintenance example should identify the asset, the fault or preventive task and the action you performed. Explain the checks, records and handover involved in returning equipment or a service to use.

Relevant skills

• maintenance
• hospitality
• housekeeping
• food and beverage
• guest services
• customer support
• communication