Accor: Guest Relations Agent - Russian / German Speaker — Sharm El-Sheikh, South Sinai Governorate, Egypt

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Guest Relations Agent - Russian / German Speaker in Sharm El-Sheikh, South Sinai Governorate, Egypt, under reference REF122672W. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 25 October 2026
• Brands: RIXOS

Responsibilities and work described

• * Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction
• *Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly
• * Handle guest complaints and find solutions
• Report any problems that take time to solve to his/her direct manager and follow-up on the matter
• * Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these
• * Write down any comments, requests, suggestions and complaints received from guests during the day into the “Through Our Guests’ Eyes” report together with their answers and actions
• * Ask guests to fill out a questionnaire during the day
• Assess the results of the questionnaire
• Translate them into English and e-mail them to all of the department managers
• * Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation
• * Work in coordination with all departments and ensure the flow of necessary information
• * Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest
• * Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible
• * Follow the VIP procedures and greet VIP guests and bid them farewell
• * Walk agency representatives and potential guests around the facility
• * Prepare written documents for activities to be announced to guests

Essential requirements and candidate background

• * Education: At least a high school diploma
• *
• At least 2 years of experience in the industry
• * Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian
• * Courses and Training: Prior attendance in seminars and trainings related to the job
• * Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.)
• * Skills: Is familiar with guest profiles based on his/her experience
• Instructs colleagues that are less experienced on how to address guests
• Expected to use complex devices and equipment related to the job
• Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: Sharm El-Sheikh, South Sinai Governorate, Egypt

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Guest Relations Agent - Russian / German Speaker vacancy is not an offer for reference REF122672W; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF122672W.

Compare your qualifications and experience with the essential conditions for the Sharm El-Sheikh, South Sinai Governorate, Egypt position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: safety management

Safety-related experience should explain the environment, the hazard or control and the responsibility you held. Refer to documented checks and authorised procedures rather than giving unsupported assurances.

Relevant skills

• MS Office
• safety management
• sales
• training
• front office
• food safety
• food and beverage
• guest services
• reservations