Accor: Duty Manager — Mysuru, KA, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Duty Manager in Mysuru, KA, India, under reference REF119647F. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 18 September 2026
• Brands: GRAND MERCURE

Responsibilities and work described

• We're looking for a and organized Duty Manager to join our team in Mysuru, India
• In this pivotal role, you will oversee daily operations, ensure guest experiences, and lead our front office team with professionalism and enthusiasm
• As a Duty Manager, you will be the backbone of our operational excellence, balancing administrative responsibilities with genuine care for both our guests and team members
• Quality / delivery: all Front Office Standard Operating Procedures and policies are consistently implemented across all guest interactions and team operations
• Delivery: warm, welcoming service to guests while maintaining our organization's brand standards and service excellence
• Lead, motivate, and provide guidance to the Front Office team, fostering a collaborative and supportive work environment
• Management: daily operational activities, including staff scheduling, resource allocation, and workflow optimization
• Analysis: operational metrics and performance data to identify opportunities for improvement and drive goal achievement
• Handle guest concerns and complaints with empathy and decisiveness, resolving issues promptly and professionally
• Maintenance: detailed records and documentation of daily operations, incidents, and team performance
• Coordination: with other departments to ensure seamless service delivery and operational efficiency
• Research / execution: staff onboarding, training, and performance reviews to support team development and growth
• Demonstrate problem-solving abilities and crisis management skills in high-pressure situations
• Communicate transparently with team members at all levels, fostering an inclusive and supportive workplace culture

Essential requirements and candidate background

• Minimum 3 years of progressive experience in the service industry, with at least 1 year in a duty management or front office operations role
• Proficiency: Property Management Systems (PMS) and related hospitality software
• Knowledge: front office operations, guest services, and hospitality best practices
• Interpersonal and communication skills, both written and verbal
• Lead, motivate, and develop team members effectively
• Analytical and problem-solving skills with attention to detail
• Time management and organizational abilities
• Multicultural awareness with the ability to communicate and collaborate with people from diverse backgrounds and cultures
• Flexibility to work rotating shifts, including evenings, weekends, and holidays as required
• Resilience and ability to remain calm and decisive under pressure
• Customer-focused mindset with a commitment to delivering guest experiences

Education and qualification routes

• Degree / qualification: Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Mysuru, KA, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Duty Manager vacancy is not an offer for reference REF119647F; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF119647F.

Compare your qualifications and experience with the essential conditions for the Mysuru, KA, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: front office

For front-office work, describe the guest or visitor process and your responsibility for arrivals, enquiries, coordination or issue resolution. Explain how information was checked and handed over.

Relevant skills

• training
• front office
• guest services
• hospitality
• communication