Accor: Duty Manager — Hyderabad, TS, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Duty Manager in Hyderabad, TS, India, under reference REF120558L. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 25 September 2026
• Brands: IBIS

Responsibilities and work described

• We're looking for a and organized Duty Manager to join our team at ibis Hyderabad HITEC City, India
• In this pivotal role, you'll be the backbone of our operations, ensuring seamless service delivery, maintaining operational excellence, and creating a welcoming environment for all guests and colleagues
• As a Duty Manager, you'll take ownership of your shift, demonstrating leadership, decisiveness, and a commitment to our organizational standards while remaining flexible and responsive to evolving needs
• Leadership: and manage all front-line operations during your shift, ensuring consistent adherence to company service standards and procedures
• Delivery: professional, friendly, and engaging service while maintaining a customer-focused approach to all guest interactions
• Handle guest concerns and complaints with empathy and efficiency, logging incidents appropriately and coordinating follow-up actions to ensure guest satisfaction
• Supervise and coordinate front desk staff and other team members, fostering a collaborative and supportive work environment
• Management: the Duty Manager safe and financial reconciliation in accordance with established company procedures and security protocols
• Monitoring: and maintain operational standards across all guest-facing areas, identifying opportunities for improvement and innovation
• Respond quickly to emergencies and incidents, demonstrating resilience and sound judgment while maintaining transparency with relevant departments
• Advise senior management of any matters relating to guest welfare, behavior, and satisfaction that require attention
• Execution: administrative duties including shift reports, incident documentation, and communication with other departments
• Quality / delivery: compliance with all safety policies, local regulations, and organizational procedures
• Support: guests with inquiries regarding hotel facilities and services in an informative and helpful manner
• Balance operational needs, administrative requirements, and colleague support to maintain an efficient and organized workplace
• Execution: additional duties as assigned by management to support organizational goals

Essential requirements and candidate background

• Leadership experience in a hospitality, operations, or customer-service environment
• Demonstrated proficiency with Property Management Systems (PMS) and related software
• Computer literacy in Microsoft Windows applications and standard office tools
• Interpersonal and problem-solving abilities with the capacity to remain calm and courteous under pressure
• Highly responsible, reliable, and detail-oriented with organizational skills
• Work effectively in a fast-paced environment while managing multiple priorities
• Ability to focus on guest needs and deliver customer service
• Experience: cash handling, financial reconciliation, and safe management
• Knowledge: crisis management, emergency response procedures, and incident reporting
• Capability to supervise and motivate team members while fostering a collaborative workplace culture
• Proficiency: time management and shift scheduling
• Professional presentation and demeanor

Preferred experience and additional strengths

• Communication skills in both spoken and written English; additional language proficiency is a plus
• University or college degree in hospitality management, business administration, or a related discipline (preferred)
• Familiarity: local regulations, compliance requirements, and safety standards relevant to the Hyderabad market (preferred)

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Hyderabad, TS, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Duty Manager vacancy is not an offer for reference REF120558L; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF120558L.

Compare your qualifications and experience with the essential conditions for the Hyderabad, TS, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: compliance

Compliance experience should identify the business process, applicable internal controls and the work you performed. Explain evidence gathering, review, escalation or remediation where those were part of your role.

Relevant skills

• compliance
• communication
• customer support
• hospitality