Accor: Concierge Executive — Mumbai, MH, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Concierge Executive in Mumbai, MH, India, under reference REF116625C. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 26 August 2026
• Brands: Morgans Originals

Responsibilities and work described

• The Concierge Executive is responsible for delivering personalized, warm, and efficient guest service while ensuring that all guest requests, arrangements, and enquiries are handled professionally
• The role requires knowledge of the hotel's facilities, services, local attractions, and experiences to create a memorable stay for every guest
• Development: a knowledge of the hotel's facilities, services, outlets, and the surrounding community
• Delivery: guests with accurate information about local attractions, facilities, services, activities, and experiences
• Support: guests with reservations for transportation, entertainment, restaurants, and other services as requested
• Arrange tickets, itineraries, directions, and other guest requirements as required
• Coordination: special guest requests and services with the appropriate departments
• Support: organizing special functions and guest arrangements as directed by management
• Coordination: secretarial and other guest-related services when required
• Follow up with in-house guests regarding special requests or requirements
• Handle guest complaints professionally and initiate appropriate follow-up action
• Guest Service & Experience
• Quality / delivery: all guest enquiries and requests are attended to in a warm, professional, and timely manner
• Maintenance: a high level of guest engagement and personalized service
• Be fully aware of daily arrivals, VIPs, returning guests, and special requests to ensure appropriate arrangements are made
• Maintenance: guest recognition and ensure preferences and special occasions are appropriately acknowledged

Eligibility details to check

See the employer’s role-specific qualification criteria. Mid-Senior Level. Read the complete employer description for the essential conditions. A related skill or an employer’s general seniority label is not enough, by itself, to establish eligibility.

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Mumbai, MH, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Concierge Executive vacancy is not an offer for reference REF116625C; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF116625C.

Compare your qualifications and experience with the essential conditions for the Mumbai, MH, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: compliance

Compliance experience should identify the business process, applicable internal controls and the work you performed. Explain evidence gathering, review, escalation or remediation where those were part of your role.

Relevant skills

• compliance
• training
• guest services
• reservations
• communication