Accor: Assistant Manager, Learning & Quality Assurance — Singapore, Singapore

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Assistant Manager, Learning & Quality Assurance in Singapore, Singapore, under reference REF123936L. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 24 October 2026
• Brands: AccorHotel

Responsibilities and work described

• A proactive and passionate Assistant Manager, Learning & Quality Assurance to drive the implementation of Leading Quality Assurance (LQA) standards while supporting the hotel's Learning & Development initiatives
• Work: closely with Heads of Department, you will strengthen service standards, develop Heartists' capabilities and champion a culture of continuous learning and service excellence to deliver memorable guest experiences
• Coordination: and implement Learning & Development programmes, including onboarding, orientation, service training and leadership development initiatives
• Drive the implementation and monitoring of LQA and hotel service standards across all departments
• Research / execution: quality checks and service observations, identify performance gaps and work with Heads of Department to develop and follow up on corrective action plans
• Partner with departmental trainers to reinforce service standards through coaching, training and on-the-job guidance
• Coordination: LQA assessment preparations, monitor departmental readiness and track progress against improvement plans
• Analysis: relevant guest feedback, quality assessment findings and training effectiveness to identify opportunities for improvement
• Maintenance: accurate training records, reports, learning materials and quality assurance documentation
• Promote a service culture through continuous learning, coaching and service excellence initiatives
• Support: team engagement and other People & Culture projects as required

Essential requirements and candidate background

• Diploma or Degree in Human Resources, Hospitality Management, Learning & Development or a related discipline
• Preferably 3–5 years of relevant experience in Learning & Development, Quality Assurance, Service Excellence or hotel operations
• Knowledge: LQA standards and luxury hospitality service expectations will be an advantage
• Good facilitation, presentation, communication and coaching skills
• Stakeholder management skills, with the ability to engage and influence colleagues across different departments
• Analytical, organised and detail-oriented, with the ability to monitor performance gaps and drive follow-up actions independently
• Proactive, resourceful and passionate about people development and delivering guest experiences

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: Singapore, Singapore

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Assistant Manager, Learning & Quality Assurance vacancy is not an offer for reference REF123936L; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF123936L.

Compare your qualifications and experience with the essential conditions for the Singapore, Singapore position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: quality assurance

For quality assurance, explain the process, controls and records you worked with. A useful example shows how an issue was prevented, investigated or corrected and how the change was checked.

Relevant skills

• quality assurance
• training
• guest services
• human resources
• hospitality
• stakeholder management
• communication