Accor: Assistant Manager Guest Relation — Udaipur, RJ, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Assistant Manager Guest Relation in Udaipur, RJ, India, under reference REF122252L. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 9 October 2026
• Brands: AccorHotel

Responsibilities and work described

• We are seeking an experienced and customer-focused Assistant Manager for Guest Relations to join our hospitality team in Udaipur, India
• In this role, you will be responsible for ensuring guest experiences, managing guest relations operations, and leading a team dedicated to delivering service
• Serve as a key liaison between guests and various departments, addressing concerns promptly and professionally while maintaining the highest standards of hospitality excellence
• Oversee daily guest relations operations and ensure consistent delivery of high-quality service standards
• Address guest inquiries, complaints, and concerns with empathy and professionalism, implementing effective resolutions
• Supervise and mentor guest relations staff, providing coaching, feedback, and performance guidance
• Coordination: with front office, housekeeping, food and beverage, and other departments to ensure seamless guest experiences
• Monitoring: and analyze guest feedback, surveys, and reviews to identify trends and opportunities for service improvement
• Development: and implement guest relations strategies and initiatives to enhance satisfaction and loyalty
• Maintenance: accurate records of guest interactions and complaints using property management systems
• Research / execution: training sessions for staff on guest service protocols, communication skills, and conflict resolution
• Preparation: regular reports on guest satisfaction metrics and departmental performance
• Quality / delivery: compliance with hospitality standards, policies, and procedures
• Participate in special events and functions to ensure guest satisfaction and operational excellence

Essential requirements and candidate background

• Minimum 2-3 years of experience in guest relations, customer service, or hospitality management
• Supervisory or team leadership experience
• Verbal and written communication skills in English
• Interpersonal and relationship-building abilities
• Demonstrated problem-solving and conflict resolution skills
• Proficiency: guest management systems and property management software
• Organizational and time management skills
• Knowledge: hospitality industry standards and best practices
• Remain calm and professional under pressure
• Attention to detail and commitment to service excellence
• Multilingual capabilities (Hindi, Gujarati, or other regional languages)
• Experience: customer relationship management (CRM) software
• Background in event coordination or special services
• Training and development experience
• Hospitality certification or relevant professional training

Preferred experience and additional strengths

• **Preferred Qualifications:**

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Udaipur, RJ, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Assistant Manager Guest Relation vacancy is not an offer for reference REF122252L; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF122252L.

Compare your qualifications and experience with the essential conditions for the Udaipur, RJ, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: compliance

Compliance experience should identify the business process, applicable internal controls and the work you performed. Explain evidence gathering, review, escalation or remediation where those were part of your role.

Relevant skills

• compliance
• training
• hospitality
• front office
• housekeeping
• food and beverage
• guest services
• communication
• customer support