AbbVie: Associate Director, External HUB Programs — North Chicago, IL, United States

About AbbVie

AbbVie is a biopharmaceutical business focused on discovering and delivering medicines and related health solutions. Its employer introduction identifies immunology, oncology and neuroscience among its therapeutic areas, alongside the Allergan Aesthetics portfolio. The organisation's stated mission connects current health problems with the development of treatments for future medical needs. Its activities therefore have both scientific and product-delivery dimensions, with different functions supporting research, medicines and services within the named therapeutic and aesthetics areas.

The position and its setting

AbbVie lists Associate Director, External HUB Programs in North Chicago, IL, United States, under reference R00150973. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 23 October 2026
• Brands: AbbVie

Responsibilities and work described

• Purpose:
• Provides oversight for OneHUB External Hub vendors who support AbbVie’s Access and Affordability programs, engaging closely across OneHUB and AbbVie Patient Services
• Performance management, operational excellence, and continuous improvement across multiple external hub partners
• Manages day-to-day vendor oversight – including ensuring all vendors meet or exceed service level agreements (SLAs), quality standards, compliance requirements, and evolving business needs
• Partners closely with AbbVie Patient Services and brand stakeholders to translate strategic priorities into operational execution
• Proactively identifies cross-vendor performance enhancement opportunities to optimize patient experience, efficiency, and overall program effectiveness
• Operates with business acumen and disciplined governance to ensure operational rigor, financial stewardship, and sustainable performance
• External Hub Vendor Governance & Performance Oversight
• Oversee external hub vendor performance across multiple partners
• Quality / delivery: adherence to contractual obligations, SLAs, KPIs, quality standards, and compliance requirements
• Support: the development and maintenance governance frameworks, reporting structures, and performance review cadence
• Conducts business reviews with external hub vendors
• Identify performance gaps and direct corrective action plans with clear accountability and measurable outcomes
• Financial & Risk Oversight
• Monitoring: vendor financial performance and resource utilization
• Identify operational, compliance, and performance risks; implement mitigation strategies

Essential requirements and candidate background

• Include education, skills and experience
• Bachelor’s Degree required
• 7+ years of experience in vendor management, operations leadership, patient services, access support, or related commercial operations
• Key Stakeholders:
• Patient Intake and Access Support Pillar Lead, External Hub Lead (Director), OneHub External Partnerships, AbbVie Patient Services Hub Strategy team

Preferred experience and additional strengths

• List required and preferred qualifications (up to 10)
• Experience within healthcare, biopharma, patient services, specialty pharmacy, or access support environments preferred

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: Remote
• Advertised location: North Chicago, IL, United States

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Associate Director, External HUB Programs vacancy is not an offer for reference R00150973; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to AbbVie

Applications follow the official employer page linked below.

Open the official AbbVie posting below and match the title and reference R00150973.

Compare your qualifications and experience with the essential conditions for the North Chicago, IL, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: maintenance

A maintenance example should identify the asset, the fault or preventive task and the action you performed. Explain the checks, records and handover involved in returning equipment or a service to use.

Relevant skills

• maintenance
• compliance
• sustainability
• stakeholder management
• partnership development
• root-cause analysis
• pharmacy